MARKETING INSTYTUCJI NAUKOWYCH I BADAWCZYCH,
eISSN 2353-8414, 2024, Vol. 52, Issue 2

How new digital-based service offers change consumer practices: a Theory of Social Practice (TSP) approach

Ryszard Kłeczek1*, Mirosława Pluta-Olearnik2, Anetta Pukas3
123Wroclaw University of Economics and Business, Komandorska 118/120, 53-345 Wrocław, Poland
1*E-mail: ryszard.kleczek@ue.wroc.pl
ORCID: 0000-0001-9327-3515
2E-mail: miroslawa.pluta-olearnik@ue.wroc.pl
ORCID: 0000-0002-5719-4710
3E-mail: anetta.pukas@ue.wroc.pl
ORCID: 0000-0001-6318-2516

DOI: 10.2478/minib-2024-0007

MINIB, 2024, Vol. 52, Issue 2
DOI: 10.2478/minib-2024-0007
P. 1-24
Published June 12, 2024


Abstract:

This study investigates the transformative impact of digital service offers on consumer practices, utilizing the Theory of Social Practice (TSP) as a theoretical framework. Focusing on the use of public transportation and short-term car rental (“carsharing”) services, it explores how digital innovations reshape consumer behaviors and interactions. Through an empirical analysis of commuter practices, the research identifies how consumers use digital service offers from providers to create and adapt new practices. Key findings include the emergence of distinctive commuting behaviors, such as the use of fully electric rental cars in bus lanes during rush hours, contrasted with the use of non-electric rental cars in regular traffic lanes during off-peak times. These observations underscore a dynamic shift from established consumer practices, revealing a process where consumers actively innovate and redefine their daily routines in response to digital service offerings. The study not only highlights the fluidity of consumer practices but also suggests a research strategy focused on understanding these emerging patterns rather than on studying predefined practice modalities.

Three root causes for the impasse in reputation measuremant for higher education institutions

Joern Redler1*, Petra Morschheuser2
1 School of Business, Mainz University of Applied Sciences, Lucy-Hillebrand-Straße 2, 55128 Mainz, Germany
2 Department for Business Studies, Baden-Wuerttemberg Cooperative State University Mosbach, Arnold-Janssen-Straße 9-13,74821 Mosbach, Germany
1*E-mail: joern.redler@hs-mainz.de
ORCID: 0000-0002-1861-4807
2E-mail: petra-morschheuser@mosbach.dhbw.de
ORCID: 0009-0000-8987-0800

DOI: 10.2478/minib-2024-0008

MINIB, 2024, Vol. 52, Issue 2
DOI: 10.2478/minib-2024-0008
P. 26-44
Published July 12, 2024


Abstract:

Monitoring the reputation of Higher Education Institutions is a key challenge. Despite decades of research and theory in Higher Education marketing addressing this issue, a definitive method for capturing and monitoring reputation of such institutions has yet to emerge. This paper argues that research into a theoretically sound method for capturing and monitoring the reputation of Higher Education Institutions has stalled due to three significant obstacles: (a) the complexity of defining the construct of reputation itself, (b) ongoing disputes regarding the appropriate methods of measurement for the constructs of reputation, (c) insufficient tailoring of the construct of reputation to the distinctive nature of Higher Education Institutions.

Emotional determinants of snack consumption by Polish consumers

Ewa Jerzyk1*, Mirosława Kaczmarek2, Dobrosława Mruk-Tomczak3, Natalia Gluza4
1 Poznań University of Economics and Business, Department of Marketing Strategies, Al. Niepodległości 10, 61-875 Poznań, Poland
2 Poznań University of Economics and Business, Department of Market Research and Services, Al. Niepodległości 10, 61-875 Poznań, Poland
Poznań University of Economics and Business, Department of Product Marketing, Al. Niepodległości 10, 61-875 Poznań, Poland
Poznań University of Economics and Business, Department of Marketing Strategies, Al. Niepodległości 10, 61-875 Poznań, Poland
1*E-mail: ewa.jerzyk@ue.poznan.pl
ORCID: 0000-0001-8474-3570
2 E-mail: miroslawa.kaczmarek@ue.poznan.pl
ORCID: 0000-0002-3844-6310
E-mail: dobroslawa.mruk-tomczak@ue.poznan.pl
ORCID: 0000-0002-4548-8260
4
E-mail: natalia.gluza@ue.poznan.pl
ORCID: 0000-0002-9864-4116

DOI: 10.2478/minib-2024-0009

MINIB, 2024, Vol. 52, Issue 2
DOI: 10.2478/minib-2024-0009
P. 46-67
Published June 12, 2024


Abstract:

Emotions are the effect but also the cause of eating behaviors, including the purchase and consumption of snacks. As snacks become an increasingly prevalent segment of the food industry, their consumption has been linked to rising rates of overweight, obesity, and diet-related diseases. Understanding how emotional valence influences consumer attitudes and behaviors toward snacks is therefore crucial. This study explores the relationship between emotional eating and the propensity to consume unhealthy snacks, both sweet and salty. A survey of 707 representative participants revealed distinct emotional patterns in snack consumption, with choices significantly influenced by consumers’ emotional states and personal preferences. Furthermore, individuals who frequently opted for unhealthy snacks typically exhibited poorer health and financial profiles.

Responsible innovation in e-health care: Empowering patients with emerging technologies

Dariusz M. Trzmielak1*, Ilona Lipka-Matusiak2, Elin Oftedal3
1 Polish Mother’s Memorial Hospital Research Institute, ul. Rzgowska 281/289, 93-338 Łódź, Poland
University of Lodz, Management Faculty, ul. Matejki 22/26, 90-237 Łódź, Poland
Sukhumi State University, 61 Politkovskaya street, 0186, Tbilisi, Georgia
2 Polish Mother’s Memorial Hospital Research Institute, ul. Rzgowska 281/289, 93-338 Łódź, Poland
University of Lodz Doctoral School of Social Sciences, ul. Matejki 21/23, 90-237 Łódź, Poland
3 University of Stavanger, Institute for Media and Social Science, Kjell Arholms gate 41, 4021 Stavanger, Norway
1 E-mail: dariusz.trzmielak@iczmp.edu.pl
ORCID: 0000-0002-4455-8845
2 E-mail: ilona.lipka.matusiak@edu.uni.lodz.pl
ORCID: 0000-0003-2243-5235
E-mail: elin.m.oftedal@uis.no
ORCID: 0000-0002-1497-4194

DOI: 10.2478/minib-2024-0010

MINIB, 2024, Vol. 52, Issue 2
DOI: 10.2478/minib-2024-0010
P. 68-87
Published June 12, 2024


Abstract:

The use of new technologies should create new value for all stakeholders in the healthcare system. This article explores the transformative impact of new technologies in e-health, focusing on enhancing patient empowerment and healthcare delivery. It underscores how artificial intelligence (AI) and other innovative technologies may redefine service standards, expand functionalities, boost clinician knowledge and competencies, and relieve clinicians’ workload, thereby enabling broader and more specialized healthcare services. Through a comparative analysis of technology applications in various medical sectors, the study proposes a new, original classification of new e-health technologies according to benefits to the main healthcare stakeholders – patients, clinicians, and the healthcare system itself. The methodology includes bibliographic research and a study of selected cases of technology implementations, discussing both theoretical and practical implications for medical organizations. The classification of new e-health technologies that we propose herein a clear framework for understanding the various ways in which these innovations can be implemented to maximize their benefits across different sectors of the healthcare industry.

Prestige in partneship: A case study in leveraging university excellence to elevate brand success

Ludmiła Walaszczyk
Łukasiewicz Research Network – Institute for Sustainable Technologies, Pułaskiego Street 6/10, Radom, Poland
E-mail: ludmila.walaszczyk@itee.lukasiewicz.gov.pl
ORCID: 0000-0001-8022-9419

DOI: 10.2478/minib-2024-0011

MINIB, 2024, Vol. 52, Issue 2
DOI: 10.2478/minib-2024-0011
P. 88-104
Published June 12, 2024


Abstract:

As global competition in research continues to grow, universities are becoming key centres of innovation and knowledge generation. One of the most important factors attracting research institutions to a university is its brand. This article examines how universities can collaboratively establish and achieve research goals with research institutes, using a case study of Coventry University’s partnership with the Lukasiewicz Research Network – Institute for Sustainable Technologies (Lukasiewicz–ITEE). The analysis highlights the significance of a strong brand in fostering sustainable relationships with other academic, research, and industrial partners. The practical implementation of Coventry University’s strategies, including promoting research achievements and investing in relationship development, is explored. The study demonstrates that a university’s reputation significantly enhances its appeal to potential research partners, thereby facilitating joint research projects and the commercialization of research outcomes.

Studying consumer emotions and purchase preferences in a virtual reality environment: a bibliometric analysis

Konrad Biercewicz1*, Katarzyna Włodarczyk2, Małgorzata Wiścicka-Fernando3
123Institute of Management, Faculty of Economics, Finance and Management, University of Szczecin, Cukrowa 8, 71-004 Szczecin, Poland
1*E-mail: konrad.biercewicz@usz.edu.pl
ORCID: 0000-0003-1635-4527
2E-mail: katarzyna.wlodarczyk@usz.edu.pl
ORCID: 0000-0002-6020-8378
3E-mail: malgorzata.wiscicka-fernando@usz.edu.pl
ORCID: 0000-0002-4548-8260

DOI: 10.2478/minib-2024-0012

MINIB, 2024, Vol. 52, Issue 2
DOI: 10.2478/minib-2024-0012
P. 105-128
Published July 12, 2024


Abstract:

This study conducts a bibliometric analysis to explore the relationship between consumer emotions and purchase preferences within a Virtual Reality (VR) environment. Utilizing data from the Web of Science and Scopus databases, the research employs a structured literature review (SLR) approach to identify and analyze relevant academic literature. Custom queries were used to extract data on specific keywords, titles, and abstracts, which were then processed using VOSviewer software to generate bibliometric maps. The findings highlight significant but fragmented coverage of the intersection between VR and consumer emotions, underscoring a gap in integrated studies within this domain. The study identifies distinct research clusters in VR applications, including user experience and cognitive load, and emphasizes the need for further interdisciplinary research to enhance understanding and practical application of VR in influencing consumer behavior and emotions. This analysis provides valuable insights for academics and practitioners aiming to leverage VR for improved consumer engagement and decision-making.

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